Business Details
Premier Hotel Management Services on the West Coast
Coast Hospitality (WCHM) is a leader in hotel management and hospitality services with over four decades of experience. Our expertise spans asset acquisition, operational management, marketing development, property renovation, and strategic repositioning. Our team has collaborated with major hospitality brands such as Hilton, Hyatt, Marriott, and IHG, ensuring tailored solutions for diverse properties. We specialize in delivering exceptional service, prime locations, and guest satisfaction across Washington, Oregon, California, Alaska, and Hawaii. Our commitment to innovation and risk management ensures sustainable growth and value for our partners.With a focus on personalized service, we maintain the individuality of each property while leveraging collective expertise. Our inclusive culture fosters creativity and excellence, driven by a team with deep industry knowledge and a passion for hospitality. We prioritize long-term relationships with clients and communities, ensuring alignment with evolving market demands. Our leadership team brings decades of hands-on experience in operations, finance, sales, and development. This foundation of expertise and dedication positions us as a trusted partner in hospitality management.
Services
Investment Analysis
Project Management
Operations Evaluation
Development Consulting
Revenue Management
Human Resources Support
Accounting Services
Strategic Planning
Asset Management
Pre-Opening Support
Highlights and features
- We offer 40+ years of experience in hotel management and asset development.
- Our team has worked with major brands like Hilton, Hyatt, and Marriott.
- We prioritize exceptional guest satisfaction and operational excellence.
- Our services span prime locations across five West Coast states.
- We maintain personalized approaches while ensuring scalable solutions.
Services
Investment Analysis
Our Investment Analysis service evaluates hotel assets for acquisition, divestiture, or growth opportunities. We assess market trends, financial performance, and risk factors to guide strategic decisions. This ensures optimal returns and long-term value for property owners.
Revenue Management
Revenue Management focuses on maximizing hotel profitability through dynamic pricing and demand forecasting. Our experts use data-driven insights to optimize occupancy rates and average daily rates. This service ensures competitive positioning and financial success.
Operations Evaluation
Operations Evaluation identifies inefficiencies and opportunities for improvement in hotel management. We analyze guest services, staffing, and cost structures to enhance performance. This service drives operational excellence and guest satisfaction.
Development Consulting
Development Consulting provides guidance on property renovations, repositioning, and new builds. We align projects with market demands and budget constraints. This service ensures successful execution from concept to completion.
Pre-Opening Support
Pre-Opening Support prepares hotels for successful grand openings. We handle staffing, training, marketing, and operational setup. This service ensures a seamless launch and strong market entry.
People
Doug Rigoni
President & CEO
Doug Rigoni leads Coast Hospitality with 40 years of industry experience. He oversees company growth and strategic initiatives, leveraging expertise from executive roles at major hotel chains. Doug focuses on fostering company culture and empowering teams.
Cheryl Foster Hayes
National Director of Sales
Cheryl Foster Hayes directs national sales efforts with a background in hospitality management and sales leadership. She brings expertise from Hilton and IHG, focusing on client relationships and revenue growth. Cheryl emphasizes personalized service and market expansion.
George Schweitzer
Vice President, Development
George Schweitzer oversees property development and Oregon operations with 35+ years in hospitality. His career includes executive roles at Crescent Hotels and Red Lion Hotels. George specializes in portfolio expansion and operational innovation.
Jeanne Kloser
Chief Financial Officer
Jeanne Kloser manages financial operations with over 20 years in hospitality finance. She ensures fiscal health and compliance, drawing from experience as a controller at Indigo Real Estate and Claremont Hotel. Jeanne prioritizes strategic financial planning.
Gregg Enright
Regional Director of Operations
Gregg Enright directs operations across Hawaii with 30+ years in hospitality. He previously managed resorts for Outrigger Hotels, earning awards for innovation. Gregg focuses on guest satisfaction, team development, and community engagement.
Questions
What services does West Coast Hospitality Management offer?
We provide hotel management, investment analysis, revenue management, development consulting, and pre-opening support.
In which states do you operate?
We manage properties in Washington, Oregon, California, Alaska, and Hawaii.
How experienced is your team?
Our leadership has over 40 years of combined experience in hospitality management and operations.
What makes your company unique?
We combine personalized service with strategic expertise to maintain property individuality while ensuring growth.
Can you assist with hotel renovations?
Yes, our development consulting service includes renovation planning and execution.
How do you ensure guest satisfaction?
We prioritize exceptional service, prime locations, and continuous operational improvements to meet guest expectations.
