Business Details
31 Years
experience
Your Trusted Hospitality Management Partner
Founded in 1995, Hospitality America has established itself as a leader in full-service hospitality management. Our three-decade legacy is built on a commitment to optimizing the hospitality experience through strategic asset management and integrated profit planning. We prioritize employee engagement, exceptional guest satisfaction, and sustainable success for our partners, guided by core values that emphasize quality over quantity. With expertise in all facets of hotel operations, we maintain preferred partnerships with industry leaders like Hilton and Marriott while fostering relationships with local and national food-and-beverage brands. Our rigorous approach to asset selection and management has consistently delivered performance metrics exceeding industry averages, including RevPAR and GOPPAR.Through disciplined financial oversight, innovative revenue strategies, and a focus on operational excellence, we ensure long-term value for property owners. Our team's deep industry experience, spanning luxury, lifestyle, and branded hotels, positions us to navigate complex market dynamics effectively. We remain dedicated to advancing data-driven decision-making and cultivating a culture of continuous improvement across our portfolio. This combination of strategic vision and operational expertise has earned recognition as a Top 100 hospitality management company by Hotel Business Magazine.
Services
Hotel Management
Acquisitions and Receivership
Development Feasibility
Revenue Management
Food & Beverage Solutions
Asset Optimization
Brand Partnerships
Operational Excellence
Commercial Strategy
Human Resources
Details
- Year established: 1995
Highlights and features
- We have over 30 years of experience in hospitality asset management and profit optimization
- Our team includes certified hotel administrators and revenue management executives
- We maintain preferred partnerships with Hilton and Marriott brand verticals
- Our portfolio properties consistently exceed industry performance benchmarks like RevPAR and GOPPAR
- We implement data-driven strategies through advanced business intelligence initiatives
Services
Hotel Management
Our comprehensive hotel management services cover all operational aspects from daily operations to strategic planning. We implement quality assurance protocols, brand compliance measures, and financial oversight to maximize property performance. With expertise in luxury, lifestyle, and branded hotels, we deliver operational excellence through experienced leadership teams and data-driven decision-making processes.
Acquisitions and Receivership
We provide end-to-end acquisition support including market analysis, due diligence, and transaction negotiation. Our receivership services focus on asset stabilization through financial restructuring and operational improvements. With industry connections and proven strategies, we identify value-enhancing opportunities while protecting asset integrity during transitional ownership periods.
Development Feasibility
Our development team offers site evaluation, financial modeling, and brand selection services for new construction and repositioning projects. We conduct comprehensive feasibility studies and create strategic development plans that align with market demands and ownership objectives while maintaining strict financial discipline.
Revenue Management
We employ advanced revenue management systems and market analytics to optimize pricing strategies. Our certified professionals use predictive modeling and competitive analysis to maximize revenue potential across all market conditions while maintaining brand integrity and guest satisfaction standards.
Food & Beverage Solutions
Our F&B experts curate restaurant concepts and manage vendor relationships to enhance guest experiences. We develop profitable food service operations through strategic brand alignment, menu engineering, and operational efficiency measures while maintaining quality consistency across all managed properties.
People
Ben Campbell
President Chief Executive Officer
Ben Campbell leads Hospitality America with a focus on strategic growth and operational excellence. With a business administration degree from Gardner-Webb University, he has expanded the company's portfolio through strategic acquisitions and leadership development while maintaining community involvement through Visit Greenville SC and local charities.
Leigh Holloway
Chief Strategy Officer
Leigh Holloway drives strategic revenue initiatives using advanced market analytics. As Chief Strategy Officer, she leverages data-driven insights to develop innovative approaches that maximize profitability while navigating complex hospitality market dynamics through analytical rigor and strategic foresight.
Paul Isaacson
Chief Financial Officer
Paul Isaacson oversees financial strategy with expertise in scalable systems and investment discipline. His 20+ years in hospitality finance include leadership roles at CBRE Hotels Advisory and IHG Hotels & Resorts. He holds a Master of Science in Finance from Georgia State University and bachelor's degree in real estate from Florida State University.
Ryan Sistare
Vice President, Operations
Ryan Sistare directs operational excellence across 115+ properties with a proven track record in luxury hotel management. He earned dual bachelor's degrees from Florida State University and holds the Certified Hotel Administrator designation, bringing 20+ years of experience in performance improvement and hotel transitions.
Chris Cargen
Founder/Chairman
Chris Cargen founded Hospitality America in 1995 and shaped its industry-leading culture. Recognized by Hotel Business Magazine as a Top 100 hospitality company, he graduated from Cornell University with a degree in Hotel Administration and has maintained the organization's commitment to exceptional guest experiences for three decades.
Questions
What hotel brands does Hospitality America work with?
We maintain preferred partnerships with Hilton and Marriott brand verticals, including Courtyard, Residence Inn, Hampton, and Tapestry Collection properties.
How does Hospitality America approach property acquisitions?
Our acquisition process includes pre-purchase due diligence, market analysis, and strategic negotiations to identify assets that meet our strict success criteria for long-term value.
What sets your revenue management strategies apart?
We combine predictive analytics with market-specific insights to optimize pricing strategies, leveraging 20+ years of operational data and industry-leading CRME-certified leadership.
Do you offer food and beverage management services?
Yes, we curate culinary concepts and manage partnerships with local and national restaurant brands to enhance guest experiences and maximize profitability.
How do you ensure operational excellence across properties?
Through standardized quality assurance protocols, leadership development programs, and technology-driven business intelligence initiatives that maintain brand compliance and operational efficiency.
What career opportunities exist at Hospitality America?
We offer positions in hotel operations, revenue management, finance, and corporate leadership, with a focus on developing talent through mentorship and professional growth programs.
