Business Details
37 Years
experience
Trusted Hospitality Parking Management Services Nationwide
Founded in 1989 by Thomas R. Gigliotti Jr., our company has grown to become a leading provider of hospitality parking and related services across 14 states. We specialize in valet parking, bell and door services, garage management, and self-parking solutions for over 95 major hotels nationwide. Our commitment to hospitality as a core business principle drives our approach to training employees in service delivery, guest relations, and safety standards.With over 1,000 employees and annual revenues exceeding $90 million, we maintain a lean corporate structure while prioritizing operational excellence in every market we serve. Our founder remains actively involved in daily operations, ensuring our team embodies the values of dedication, loyalty, and exceptional service that have defined our success for over three decades.
Services
Valet Parking
Bell Service
Door Service
Garage Management
Self Parking
Details
- Year established: 1989
Highlights and features
- We offer 30+ years of specialized experience in hospitality parking operations
- Our proprietary Service Delivery Training exceeds major hotel brand standards
- We maintain a lean corporate structure with founder-led operational oversight
- We provide nationwide service with localized management in 14 states
- Our bonus structure rewards managers for exceptional service performance
What people say
Exceptional service
Phenomenal performance
Minimal guest issues
Highly recommend
Excellent service
Services
Valet Parking
Our valet parking service combines professional training with brand-specific protocols to ensure seamless guest experiences. Employees receive ongoing instruction in safety standards, service delivery, and guest relations tailored to each hotel's requirements. This specialized approach maintains consistent quality across our 95+ hotel locations while meeting the unique demands of major hospitality brands.
Bell Service
Bell service operations focus on creating positive first impressions through comprehensive training in guest interactions and luggage handling. Our staff receives brand-specific instruction to align with each hotel's service standards while maintaining operational efficiency through integrated valet coordination. This synergy reduces labor duplication while enhancing guest satisfaction.
Door Service
Customized door service programs emphasize welcoming guest experiences through standardized training combined with brand-specific adaptations. Our approach maintains consistent service quality while allowing flexibility for individual hotel requirements. This balanced methodology ensures professional guest interactions that reflect each property's unique hospitality standards.
Garage Management
Garage management services combine strategic real estate investments with operational expertise to optimize parking capacity and revenue. Our approach includes technology implementation for cost control and revenue maximization while maintaining seamless integration with hotel operations. This comprehensive management ensures reliable parking solutions for both guests and commercial clients.
Self Parking
Self-parking solutions focus on efficient space utilization and technology-driven management systems. Our programs incorporate safety training and customer service protocols to maintain high satisfaction levels while optimizing parking capacity. This approach ensures reliable, user-friendly parking options that complement our full-service valet operations.
People
Thomas R. Gigliotti Jr.
Founder & CEO
With over 40 years in the parking industry, Tom founded the company in 1989 and remains actively involved in operations. His hands-on leadership style and proprietary training methods have driven the company's growth to 95+ hotel locations while maintaining service excellence.
Dominic Russo
National Sales Manager
Leading sales operations with extensive hospitality industry connections, Dominic manages proposal development and client acquisition. His expertise in matching hotel needs with customized parking solutions has expanded the company's national footprint across 14 states.
Dell Nelson
Vice President of Operations
Overseeing daily operations, Dell implements service standards and training programs across all locations. His focus on operational consistency and quality control ensures the company maintains its reputation for exceptional service while managing growth.
Wayne Huth
Regional Director/Partner of Texas
Managing Texas operations, Wayne combines local market expertise with corporate standards to deliver tailored solutions. His leadership ensures alignment with brand requirements while maintaining the company's commitment to hospitality excellence.
Sue Jones
Signature Door Lady
As a frontline representative, Sue exemplifies the company's service philosophy through daily guest interactions. Her dedication to hospitality standards demonstrates how frontline staff embody the organization's commitment to exceptional customer experiences.
Questions
What hospitality parking services do you offer?
We provide comprehensive valet parking, bell services, door operations, garage management, and self-parking solutions tailored to hotel requirements.
How do you ensure consistent service quality?
Our proprietary Service Delivery Training program, developed by founder Tom Gigliotti, exceeds major hotel brand standards through ongoing employee education.
How can hotels request a proposal?
Contact National Sales Manager Dominic Russo at 317-413-9909 or through our website contact form to discuss customized solutions.
Which regions do you operate in?
We currently serve 14 states with expanding national coverage while maintaining localized management in each market.
What training programs do employees receive?
Staff complete safety training, service delivery protocols, guest relations instruction, and brand-specific programs to ensure exceptional service quality.
How do clients rate your services?
Clients consistently report minimal guest issues, high satisfaction scores, and strong partnership performance across multiple hotel locations.
