Business Details
17 Years
experience
Your Trusted Hotel Management Partner in Arizona
Ledgestone Hospitality was founded in 2009 with a mission to redefine hospitality management through integrity and expertise. Our team of industry veterans brings over 75 years of combined experience in hotel operations, revenue optimization, and brand management. We specialize in managing a diverse portfolio of properties across leading franchises like Hilton, Marriott, and Wyndham, as well as independent boutique hotels. Our approach combines Midwest work ethic with cutting-edge technology to maximize profitability while maintaining exceptional guest experiences.We have successfully developed or repositioned numerous properties through strategic renovations, branding initiatives, and comprehensive pre-opening programs. Our commitment to ethical practices and operational excellence has earned recognition from major hotel brands and platforms like TripAdvisor. With a focus on long-term partnerships, we provide tailored solutions that address the unique needs of each property while maintaining strict financial controls and fostering employee engagement.
Services
Hotel Operations
Revenue Management
Sales & Marketing
Human Resources
Training Programs
Receivership Services
Digital Marketing
Property Development
Franchise Management
Pre-Opening Services
Details
- Year established: 2009
Highlights and features
- We have 75+ years of combined experience in hospitality management.
- Our portfolio includes top-tier brands like Hilton, Marriott, and Wyndham.
- Award-winning properties recognized by TripAdvisor and major hotel brands.
- Comprehensive services covering operations, revenue management, and development.
- Proven track record in property repositioning and profitability optimization.
What people say
Award-winning service
TripAdvisor Certificate of Excellence
Top Performing Property
Exceptional guest loyalty
Proven revenue growth
Services
Hotel Operations
Our tailored management programs leverage decades of industry experience to optimize property performance. Led by seasoned professionals, we implement best practices in daily operations, cost control, and guest satisfaction strategies. Through hands-on oversight and advanced analytical tools, we ensure maximum profitability while maintaining brand standards across full-service and limited-service properties.
Revenue Management
We employ state-of-the-art technology and data-driven strategies to maximize revenue potential. Our approach combines dynamic pricing models, market analysis, and yield management techniques to achieve sustained growth. With proven systems for inventory control and demand forecasting, we help properties maintain competitive positioning while achieving year-over-year financial improvements.
Sales & Marketing
Customized marketing strategies enhance property visibility and market positioning. Our team develops targeted campaigns that leverage digital platforms, franchise resources, and local market insights. Through comprehensive brand management and relationship-building initiatives, we drive occupancy rates while strengthening guest loyalty for both national brands and independent properties.
Human Resources
We establish structured HR frameworks that ensure compliance and employee engagement. Our programs focus on creating positive work environments through effective training, performance management, and safety protocols. By implementing standardized operating procedures and fostering professional development, we reduce turnover while maintaining high service standards across all managed properties.
Training Programs
Our comprehensive training initiatives enhance service quality and operational efficiency. Designed by hospitality experts, these programs cover guest relations, technical skills, and leadership development. Through ongoing education and certification opportunities, we ensure staff maintain industry-leading standards while supporting career advancement within the hospitality sector.
People
Michael K. Harris
President, Partner
With extensive hospitality leadership experience, Michael directs strategic operations and business development. His expertise in brand management and property optimization drives the company's growth and client success through ethical business practices.
Kenneth F. Garvin
Partner
Bringing deep industry knowledge, Kenneth focuses on expanding management partnerships and maintaining franchise relationships. His background in hospitality consulting strengthens the company's ability to deliver exceptional property performance and client satisfaction.
Kelsey Berres
Controller
Kelsey oversees financial operations with precision, ensuring rigorous accounting practices and budget management. Her expertise in hospitality finance supports data-driven decisions that enhance profitability across all managed properties.
Charles Wetegrove
Regional Director
As regional director, Charles implements operational strategies across multiple properties. His hands-on approach and market expertise ensure consistent service quality while driving performance improvements through localized management solutions.
Kelly Hunter
Regional Director
Kelly leads regional operations with a focus on guest satisfaction and staff development. Her leadership emphasizes operational excellence and brand compliance, ensuring properties maintain competitive advantages in their respective markets.
Questions
What hotel brands does Ledgestone Hospitality manage?
We manage properties across major brands including Hilton, Marriott, IHG, Wyndham, Choice Hotels, and Best Western, along with independent boutique hotels.
Do you handle both new construction and existing properties?
Yes, our expertise covers ground-up development projects, property renovations, and ongoing management of established hotels through comprehensive pre-opening and operational programs.
How does Ledgestone improve hotel profitability?
We combine revenue management technology, cost control strategies, and market-specific marketing to optimize financial performance while maintaining service excellence across all managed properties.
What regions do you serve?
While headquartered in Arizona, we manage hotels nationwide with properties in states including California, Wisconsin, Iowa, Colorado, and Nevada.
How do you ensure consistent service quality?
Through standardized operating procedures, regular staff training programs, and performance monitoring systems that maintain brand standards while fostering employee engagement across all properties.
