Business Details
Trusted Hotel Management Services in Rochester, NY
Headquartered in Rochester, New York, we have established ourselves as a trusted leader in the hospitality and real estate industry for over three decades. Our journey began as an owner-operator, where we built a foundation of high-quality service and operational integrity before expanding into third-party management in 2006. With a footprint spanning 13 Eastern states and a diversified portfolio of over 5,000 hotel rooms, we prioritize transparency, open communication, and partnerships based on mutual trust. Our mission is to elevate hospitality by consistently delivering unparalleled service and results, driven by a culture of accessibility, teamwork, and proactive management.Guided by strong leadership, we exceed expectations through timely budgets, accurate financial reporting, and exceptional performance metrics. Our dedication to responsibility and innovation inspires confidence among owners, while our commitment to community involvement reflects our belief in giving back. Trusted by premier brands like Marriott, Hilton, and IHG, we consistently outperform larger management groups through hands-on expertise and tailored asset-specific support.
Services
Management Services
Revenue Strategy
Sales & Marketing
Food & Beverage
Accounting Oversight
Human Resources
Technology Solutions
Project Management
Highlights and features
- We offer 35+ years of hands-on hotel management expertise across 13 Eastern states.
- Our team implements data-driven revenue strategies to maximize property profitability.
- We provide end-to-end third-party project management services for hotel developments.
- Our proactive leadership consistently delivers above-brand-average guest satisfaction scores.
- We maintain strategic partnerships with major hospitality brands including Marriott and Hilton.
What people say
Best in class staffing
Maximize RevPAR
Proactive in taking care of needs
Preferred choice for owners
Strategic revenue management
Services
Management Services
Our comprehensive hotel management services ensure operational efficiency and profitability through leadership development, brand compliance, and performance audits. We optimize guest satisfaction while maintaining financial discipline across 5,000+ rooms. Our hands-on approach combines industry expertise with tailored asset-specific strategies to maximize property value.
Revenue Strategy
Data-driven revenue management focuses on dynamic pricing, demand forecasting, and distribution channel optimization. We employ competitive market analysis to maximize RevPAR and improve occupancy rates. Our proven strategies consistently deliver above-brand-average performance metrics for hotel partners.
Project Management
End-to-end project management covers new developments, renovations, and capital improvements with strategic procurement solutions. We ensure timely execution while optimizing costs and quality standards. Our team also provides third-party project management services for external owners.
Sales & Marketing
Strategic sales and marketing initiatives boost occupancy through digital campaigns, public relations, and targeted outreach. We develop partnerships to attract diverse market segments while maintaining brand visibility across competitive markets.
Technology Solutions
We implement innovative technology systems for property management and guest experience enhancement. Our solutions focus on data security, operational efficiencies, and modernizing infrastructure to meet evolving hospitality industry standards.
People
Jerald Eichelberger
CEO / CFO and Founding Principal
With over three decades of hospitality industry leadership, Jerald Eichelberger co-founded Essex Hotel Management and drives strategic financial oversight while maintaining operational excellence across the portfolio.
Barbara Purvis
President and Founding Principal
Barbara Purvis brings extensive hospitality management experience, focusing on operational strategy and brand partnerships that have expanded Essex's footprint across 13 Eastern states.
John Kattato
Chief Operating Officer
John Kattato oversees daily operations, implementing hands-on management approaches that maintain high performance standards across Essex's diverse hotel portfolio.
Cheryl Huhn
Director of Revenue and Sales Strategy
Cheryl Huhn leads revenue optimization initiatives, applying data-driven strategies to maximize profitability through dynamic pricing and market analysis.
Allison Kattinger
Director HR Management Services
Allison Kattinger manages talent development and compliance, maintaining low staff turnover through effective recruitment and engagement programs across all properties.
Questions
What hotel brands does Essex manage?
We manage properties under Marriott, Hilton, and IHG brands across upscale, upper midscale, and full-service categories.
Do you offer third-party management services?
Yes, we provide third-party project management and operational oversight for hotel owners beyond our owned properties.
How does Essex improve hotel revenue?
We use data-driven pricing strategies, demand forecasting, and distribution optimization to maximize RevPAR and occupancy rates.
What areas do you operate in?
Our management footprint spans 13 Eastern states from New York to Florida, including major hospitality markets.
How do you ensure property compliance?
We maintain brand standard compliance through regular operational audits and leadership development programs.
